Privacy Policy

Effective Date: April 29th 2025 

This Privacy Policy explains how Altarfiha almaasir Company Ltd. and Al Farah Entertainment Park Company LLC  (from here on referred to as ‘BOUNCE’ and/or “miniBOUNCE) (“we”, “our”, or “us”), collect, use, disclose, and protect your personal information when you use our websites, services, and facilities. 

We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly in accordance with applicable laws of the Kingdom of Saudi Arabia (KSA). 

By using our websites or services, or by providing us with your personal information, you agree to the terms of this Privacy Policy. 

Information We Collect 

We may collect the following categories of information: 

• Personal Information: Such as your name, email address, postal address, phone number, date of birth, billing and payment information. 
• Transaction Information: Details regarding your bookings, purchases, event registrations, and participation in promotions. 
• Preference Information: Information you provide regarding your preferences, interests, or feedback. 
• Technical Information: Internet Protocol (IP) address, browser type and version, device identifiers, access times, pages visited, and referring websites. 
• Marketing and Communication Information: Your communication preferences and responses to marketing campaigns. 

We collect this information directly from you or automatically through your interactions with our websites and services. 

Secure Payment Processing 

Payment transactions for our services are processed securely through an authorized payment gateway provider. We do not collect, store, or have access to your credit or debit card information. All payment information is handled directly by the payment gateway using industry-standard encryption and security protocols. 

How We Use Your Information 

We use your personal information for the following purposes: 

• To provide, manage, and deliver our products and services. 
• To process transactions and manage your relationship with us. 
• To communicate with you regarding your bookings, account, or customer service inquiries. 
• To send you marketing communications, promotions, and updates (where legally permitted). 
• To improve our websites, services, and customer experiences. 
• To comply with legal, regulatory, or contractual obligations. 

We do not sell your personal information to any third party. 

Legal Basis For Processing Your Information 

We process your personal information based on one or more of the following legal grounds: 

• Your explicit consent. 
• The necessity to perform a contract with you. 
• Compliance with our legal obligations. 
• Our legitimate interests, including improving our services and direct marketing activities (where permitted). 

Disclosure Of Your information 

We may disclose your personal information to: 

• Our subsidiaries and affiliates. 
• Service providers, contractors, and partners assisting in delivering our products and services (e.g., payment processors, IT support). 
• Legal and regulatory authorities when required by law. 
• Third parties in the event of a business transaction such as a merger, acquisition, or sale of assets. 

All third parties are required to maintain the confidentiality of your personal information and process it in accordance with applicable laws. 

International Transfers 

Your personal information may be transferred to, stored, and processed outside the Kingdom of Saudi Arabia by our service providers or business partners. 

Where such transfers occur, we ensure appropriate safeguards are in place to protect your information consistent with KSA data protection requirements. 

Your Rights 

You have the following rights under Amended Royal Decree: No. M/148 dated 5/9/1444H (corresponding to 27 March 2023) 

• Right to be informed: Knowledge of the purpose and legal basis for data collection. 
• Right to access: Request a copy of their personal data. 
• Right to correction: Request updates or correction of data. 
• Right to destruction: Request deletion of data no longer needed. 
• Right to withdraw consent: Withdraw permission for processing. 

To exercise any of these rights, please contact us at privacy@bounce.sa. 

Phone: +966579670004

Important Note: 

For security purposes, you must send your request from the same email address used to make your booking, sign a waiver, or register with us. 

If we cannot verify your identity, we may not be able to process your request. 

Security of your information 

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, use, or disclosure. 

However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. 

Cookies and Tracking Technologies 

We use cookies and similar technologies to: 

• Enhance your browsing experience. 
• Understand how you use our websites. 
• Provide you with personalized content and targeted advertisements. 

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our websites. 

Retention Of Personal Information 

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. 

When your information is no longer required, we securely delete or anonymize it. 

Children’s Privacy 

Our platforms are not directed towards children. 

If you are providing personal data of children, you are providing us your affirmative parental consent as the legal parent or guardian to collect, use, and process the information of the child, consistent with this Privacy Policy. 

Changes to Our Privacy Policy 

We may update this Privacy Policy from time to time. 

Updates will be posted on our website along with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed. 

Your continued use of our services after any update signifies your acceptance of the updated Privacy Policy.